The connection error is usually a temporary one, and it happens when for some reason the Panel cannot connect to our servers for the activation and, as it needs to pass through Photoshop it can fail even if the computer is “formally” online.
If it persists and you still cannot connect after a few hours, it could be due to a number of things that include:
- Accessing through a public or crowded network.
- A non-original version of Photoshop is blocking outgoing connections to avoid detection from Adobe.
- You are behind a Proxy, a Firewall or there are rules on the router that prevents the panel to connect to the API.
First of all, open Photoshop Preferences, find the Plugins tab and make sure you have checked the option “Allow Extensions to Connect to the Internet” (please mind that if it was unchecked you will need to restart Photoshop for the changes to take effect).
If that’s already checked you can try to change the network you are using to connect, if there is another one available.
Sometimes simply using your mobile phone hotspot to connect and try activating can make a difference.
If you still have the problem after some time please create a new ticket and we’ll do our best to help you!