The download link is expired, how can I download my products again?

Modified on Fri, 11 Nov 2022 at 04:28 PM

When you buy a product the system generates a dynamic personal link to let you download the files related to your purchase.

For security reasons, the link expires after a few days, but you can easily request a copy of the original Purchase Receipt that contains updated download links and (where needed) the Serial Number of the product you bought.

If you look at the end of the original Purchase Receipt, below the area with the products included in the purchase, you will find your Payment ID and your Purchase Key.

You just have to get to this page: https://creativemagicpanel.com/resend-receipt/ , input your Payment ID in the input field (or the Purchase Key, if you select it in the dropdown) and click on the button to send the copy to your registered email address (the one you used during the purchase).

If you have troubles retrieving the email in your inbox, please check this article about it:

https://creativemagic.freshdesk.com/support/solutions/articles/103000017038

As always, if you have any doubt or question please open a new ticket at this address and our support team will help you:

https://creativemagic.freshdesk.com/support/tickets/new